IBM Technical Support Associate Openings 2014
| Company IBM Website www.ibm.com Eligibility Bachelor's Degree Experience 0 - 2 yrs Location Bangalore Job Role Technical Support Associate JOB SUMMARY: Company profile :
IBM is a global technology and innovation company headquartered in Armonk, NY. It is the largest technology and consulting employer in the world, with more than 400,000 employees serving clients in 170 countries. IBM offers a wide range of technology and consulting services; a broad portfolio of middleware for collaboration, predictive analytics, software development and systems management; and the world's most advanced servers and supercomputers. Utilizing its business consulting, technology and R&D expertise, IBM helps clients become "smarter" as the planet becomes more digitally interconnected.
1. Candidate will be involved in providing Voice & E-Mail Technical Help Desk Services support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP.
2. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users
Candidate Profile:
Eligibility:
1. Bachelor's Degree/ Diploma (Minimum 15 Years of formal education )
Skills:
1. Ability to identify basic hardware parts and aware of basic hardware concepts 2. User level familiarity with at least one e-mail client - Outlook, Notes etc. 3. Skilled in commercially standard software applications and major desktop operating systems. 4. Awareness of basic networking concepts and technologies. 5. Questioning skills /probing skills, as relevant to the issue and level of the caller 6. Fluent Communication skills
Shift Required
Shifts will 24x7 in nature and can vary depending on geographies supported (including night shifts)
English: Fluent
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